As a full-spectrum leader, I can bring out your team’s potential, because I’ve been in their shoes. The workplace exists at the intersection of passion and compassion, and I understand what it takes to mentor rock stars out of your existing staff.
My approach to customer experience encompasses UX, marketing, user research, customer success, and extensive stakeholder feedback to generate a unified vision everyone can support and understand.
It starts with creativity
I’ve worked in almost every medium—from billboards to virtual reality, video, user interfaces, exhibit booths, retail products, orbital hardware, major novel publications, and more—with a few well-known names.
I bring clarity to organizations by keeping them customer-focused, confident in vision and in constant conversation with the market. I’ve been trained in a wide variety of data collection methods, including Nielsen-Normal usability studies, CSAT, NPS, the Technology Acceptance Model and others. That means I know the right tools for the job and can help you get the most out of your research.
There are a lot of business frameworks out there: Lean, Kaizen, Agile, Entrepreneurial OS, to name a few. I’ve seen a lot of configurations in my career and understand the relative strengths and weaknesses of each. Let’s discuss the best way to tell your organization’s story and get everyone on the same page.
But what do others say?
"Alex is one of the most effective, creative, and intentional people I've met in my life. If you can manage to get them on the hook for a role, they'll be an absolutely incredible asset to a company.
I've had many long conversations with Alex about design philosophy, team building, company culture, and a host of other topics relevant to being an exceptional product and design leader. They'd be a critical team member with any company."
Mike Evans, Co-founder of GrubHub
"In our time both as coworkers, Alex helped support my career development by giving me the space and autonomy to learn from projects but also teaching me soft skills and stakeholder management.
They also didn’t completely throw our team in the deep end, but used the same emotional intelligence, caring, and empathy they employ in their technical work to keep ahead of the team being overloaded."
Soren Hamby, Inclusive Design Leader for Google, inVision, Chase Bank and others
I ran three design groups here, which focused on UX, User Research and Product Marketing, as well as a CX task force to improve the sales and service processes.
I evolved our holistic CX to create product/market fit by
resulting in drastic improvement to user feedback, customer awareness, and development speed.
Turntide is a green energy company specializing in intelligent, high-efficiency electric motors and inverters for buildings, transportation and more. My previous division is now an important part of Brainbox AI.
I fully integrated our UX, CX, User Research, Marketing and Technical Documentation teams to provide critical support to one another and ensure experience-first product design for challenging environments.
I also pivoted the company's marketing and user experience (UX) teams from the service to product model by
which facilitated the launch of our flagship product and significantly reduced professional services spending.
CodeMettle is a networking software developer dedicated to logistics, management and cybersecurity for critical satellite internet resources.
I unified fractured design teams from across the company into the CX Center of Excellence, enabling superior user research and customer success while providing responsive designs for software and hardware.
I created the CX Center of Excellence to
resulting in stronger strategic vision, lower onboarding costs, and faster design response.
Acuity Brands is a global leader in lighting and smart buildings, providing everything from high-efficiency LEDs to full automation systems for skyscrapers and grocery stores.
I'm happy to say I'm a traditionally-published science fiction novelist, and invite you to check out any of my works. They're available in bookstores worldwide, translated into a few languages in some cases! If you'd like to learn about the publishing process, consider this article.
